Cancellation and Refund Policy

Last updated: 2 November 2026

This policy explains what happens if you change or cancel a booking made through Saanvi Vacations. Because our trips are built from services bought from airlines, hotels and other suppliers, the exact charges depend on what you booked.

How cancellation charges are decided

• The cancellation terms for your booking are stated in your quotation or confirmation. Please read them before you pay.
• Flights, trains, buses, cruises, hotels and sightseeing follow the supplier's own rules. Some tickets and special-rate hotel bookings are non-refundable.
• Visa and passport fees, and any service charges for work already done, are generally not refundable once the application has been submitted.
• For land packages, charges rise as the departure date gets closer. The charge schedule for your trip will be shared in writing at the time of booking.

How to cancel or change

Please tell us in writing (email or WhatsApp) from the number or email you booked with, giving the booking reference. The date and time we receive your message is the cancellation date.

Refunds

• The refund is the amount you paid minus the cancellation charges, supplier charges, taxes and payment-gateway costs that cannot be recovered.
• We refund to the same mode you paid by, after we receive the refund from the supplier. Supplier refunds can take some weeks, and we will keep you informed.
• We cannot refund amounts that suppliers do not refund to us.

If we or a supplier cancel

If we have to cancel a booking for reasons on our side, you will get a full refund of the amount paid for the cancelled service, or an alternative of similar value if you prefer. If a supplier cancels, we will pass on whatever refund or alternative they offer.

No-shows and unused services

If you do not show up, leave early or do not use a service, no refund is due for that service unless the supplier agrees to one.

Changes to a booking

Changes in names, dates or services depend on availability and supplier rules, and may cost extra. We will tell you the cost before we make the change.

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